Following issues with the digital assessment platform between 30 October and 10 November 2023, NZQA commissioned an external review into the root causes of those issues, along with how we can improve the delivery of digital assessments.
On this page you can download:
- the review report
- NZQA’s Action Plan to address the recommendations within the report.
We will update the Action Plan every month.
NZQA has already begun to make the recommended changes, and is committed to avoiding any repeat of these problems in future.
On this page
What the external review found
The main findings and recommendations were:
- NZQA and the platform vendors need to align testing protocols, and NZQA should review the contracts with vendors, along with its oversight of these contracts.
- NZQA’s structure should be reviewed with a focus on supporting end-to-end assessment processes, so that specialist skills are located in the right places in the organisation.
- Scenario planning should be used to prepare for potential challenges to digital assessment, mitigate these risks and develop contingency plans.
- NZQA should work with schools (especially PNs) to communicate the strategy and challenges around digital assessment, and capture school and student feedback around service delivery and technology design.