Answers to common questions
We might have answered your question already
Common questions
Chat with us now
The easiest way to contact us is through our chatbot, Awhina
She can help you find your NSN or connect you to a person. Look for Awhina in the bottom-right corner of your screen
On this page
Contact centre
0800 697 296
You can also call us on (4) 463 3000 if you're in New Zealand, or +64 (4) 463 3000 if you're overseas.
Opening hours
- 8 am to 5 pm Monday, Tuesday, Thursday and Friday.
- 9 am to 5 pm Wednesday
- Closed public holidays
Write to us
Postal address
PO Box 160
Wellington, 6140
New Zealand
We'll answer you within 10 working days. If you write to us in te reo Māori, we'll answer in te reo Māori.
Head office
Level 13, 125 The Terrace
Wellington Central
Wellington, 6011
Accessible options
New Zealand Relay Services
If you're Deaf, hard of hearing, deafblind, speech impaired or find it hard to talk, contact us via the New Zealand Relay Services.
New Zealand Relay Services (external link)
Nominate someone to speak for you
If you're non-verbal (or can't speak for any reason) you can complete a form and authorise someone in your whānau to access your information and speak to NZQA on your behalf.