The way we work is underpinned by our 7 core values (Ngā Mātāpono). We aim to show these values in everything we do.
In our work we are committed to:
- providing the highest quality service to our customers in every engagement
- providing an inclusive and equitable workplace where diversity is celebrated
- following sustainable practices.
Read more about how we work and the values that guide us.
On this page
Customer Charter
Our Customer Charter sets out our commitment to customer service and what you can expect when you contact us
Customer Charter
Diversity, inclusion and equity
How we're making the workplace fairer and more inclusive
Diversity, inclusion and equity
Sustainability
We are reducing our environmental impact and supporting sustainable practices
NZQA is proud to be a Toitū Envirocare certified agency.
We have held the carbonreduce certification since the 2020-2021 reporting year.
This certification is awarded to organisations that measure, manage, reduce and report greenhouse gas emissions in line with Toitū requirements.
Toitū's climate impact programmes are accredited by the Joint Accreditation System of Australia and New Zealand (JASANZ), and meet ISO standard 14064-1.
Earning a Toitū certification involves following robust, internationally recognised practices for managing and tracking emissions.
Our sustainability goals
We're aiming for a 42% total emissions reduction in the 2029-2030 reporting year. To help reduce emissions and meet this target, NZQA is looking at how we can tackle some of our largest sources of emissions. These sources include air travel, office electricity consumption, waste to landfill, printing, freight and petrol consumption.
These efforts, along with other planned work to minimise our environmental impact, will help build an even more sustainable future for NZQA.
2020-21
year NZQA first earns Toitū certification
47.31
tonnes of CO2 reduced between 2020-21 and 2023-24
42%
our goal for emission reductions by 2030