Our approach

About our core values and how they influence our work, our Customer Charter, and our commitment to equity and sustainability

The way we work is underpinned by our 7 core values (Ngā Mātāpono). We aim to show these values in everything we do.

In our work we are committed to:

  • providing the highest quality service to our customers in every engagement
  • providing an inclusive and equitable workplace where diversity is celebrated
  • following sustainable practices. 

Read more about how we work and the values that guide us.

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Our core values

The values that guide NZQA

Read our values
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Our Customer Charter

Our commitment to customer service

Read the charter
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Diversity, inclusion and equity

How we make the workplace fairer and more inclusive

Find out more
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Sustainability

What we’re doing to reduce our environmental impact

Find out more