Our approach

Our core values and how they influence our work, and our commitment to an inclusive, equitable organisation and customer service

The way we work is underpinned by our 7 core values (Ngā Mātāpono). We aim to show these values in everything we do.

In our work we are committed to:

  • providing the highest quality service to our customers in every engagement
  • providing an inclusive and equitable workplace where diversity is celebrated.

Read more about how we work and the values that guide us.

A woven mat with a pohutukawa flower

Our core values

The values that guide NZQA

Read our values
Two NZQA staff members look at a computer screen.

Our Customer Charter

Our commitment to customer service

Read the charter
A group on students of differing ethnic backgrounds smile at the camera

Diversity, inclusion and equity

How we make the workplace fairer and more inclusive

Find out more