ISANA NZ Code Symposiums
ISANA NZ will be delivering its second Code symposium, in partnership with Wintec, on 16 June 2025 at Wintec’s campus in Hamilton. The symposium aims to assist practitioners with their tailored support of diverse student bodies (including international students, new settlers, and refugee-background learners). The symposium will include sessions for both school-based and tertiary education practitioners.
To learn more and register for this event, please follow link below:
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Reminder: 2025 Code self-review and attestation for tertiary education providers
NZQA is in the process of redesigning its quality assurance framework. The revised framework takes an integrated approach to quality assurance. This includes how NZQA undertakes Code monitoring.
We are still in the process of determining how the Code will be incorporated into our new integrated quality assurance framework (iQAF), including the impacts on Code self-review and monitoring in the future.
The Code requires self-reviews of performance be undertaken and documented. For 2025, tertiary education providers should conduct a Code self-review and publish a summary of this review on their websites. Code requirements for your review and its publication can be found in Outcome 1, processes 1-3. We will not require tertiary providers to submit an attestation saying they’ve completed the review this year.
We will let you know when we consult on the details of the iQAF and share what Code self-review looks like under the new framework.
Code spotlight: Outcome 2: Learner voice
Outcome 2 of the Code requires that tertiary providers understand and respond to diverse learner voices and wellbeing and safety needs in a way that upholds their mana and autonomy. This means providers work with learners and their communities as key stakeholders of their educational experience by proactively developing, sustaining and maintaining relationships with diverse learners so that their voices are heard, understood and acted on.
The two key processes of Outcome 2 are Learner voice and Learner complaints. As you consider how to implement, review and refine your practice around Outcome 2, keep the following in mind:
- Consider the diverse needs of your learner population and determine how to best engage these perspectives. It is also helpful to consider your educational delivery context (i.e., work-based learning, short term courses/training, full or multi-year programmes, etc.) and how this might impact how you capture learner voice.
- Review your complaints process and ensure that it is clear and accessible to learners. Effective complaint management is about transparency and accountability. This means that learners are kept informed about the process, what the possible outcomes are of that process, and what support is available to them as they navigate the process.
- Ensure your internal complaints process, the DRS and NZQA’s complaints processes are publicised or made available to learners.
NZQA and Study Complaints, the dispute resolution scheme operator, are collaborating to deliver a joint workshop on the Code and handling learner complaints in August 2025. Please be sure to visit the NZQA events page in the coming weeks to learn more and register.
If you would like more information about Outcome 2 and implementation, please take a look at our: