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Report that an education provider is not meeting the Code of Pastoral Care

How to report that an education provider is not giving students appropriate pastoral care

NZQA is the Code Administrator for the Code of Pastoral Care.

We can investigate possible breaches of the Code of Pastoral Care (the Code).

Find out what is in the Code of Pastoral Care [PDF, 1009 KB]

Financial and contractual disputes

Domestic tertiary and international learners with a financial or contractual dispute against an education provider should contact Study Complaints| Ngā amuamu tauira.

Study Complaints| Ngā amuamu tauira (external link) - studycomplaints.org.nz

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Form to report a possible breach of the Code of Pastoral Care

Fill in the form and let us know about any possible breaches of the Code of Pastoral Care.

We will contact you within 2 working days.

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Talk to the provider or school first

NZQA will only investigate your concerns if you have already gone through the provider or school's complaints process.

NZQA requires that all providers and schools have a complaints process if they enrol international students and tertiary domestic students.

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