What NZQA can help with
We can help if you have concerns about:
- a tertiary provider’s practices
- compliance with the Code of Pastoral Care by a tertiary provider (or school for international students).
How to raise concerns about education providers
NZQA does not provide a dispute resolution or student advocacy service. If you are seeking a personal remedy to a situation with your education provider, there are other organisations that may be able to help you resolve the issue.
This page lists organisations that can help with the different kinds of issues learners might have while studying.
An international student’s financial or contractual dispute with their education provider
A domestic learner's financial or contractual dispute with their education provider
The quality of a university programme or qualification
Administrative acts and decisions of a public education provider (universities, wānanga, or Te Pūkenga institutions)
Student loans and allowances
Fees Free or government funding for your course
Fees Free (external link) - Inland Revenue
A primary or secondary school
- The school board
- Local Ministry of Education offices (external link)