Other organisations that may be able to help you

Find out what other organisations can help with complaints and disputes

What NZQA can help with

We can help if you have concerns about:

  • a tertiary provider’s practices
  • compliance with the Code of Pastoral Care by a tertiary provider (or school for international students).

How to raise concerns about education providers

NZQA does not provide a dispute resolution or student advocacy service. If you are seeking a personal remedy to a situation with your education provider, there are other organisations that may be able to help you resolve the issue. 

This page lists organisations that can help with the different kinds of issues learners might have while studying.

An international student’s financial or contractual dispute with their education provider

Study Complaints (external link)

A domestic learner's financial or contractual dispute with their education provider

Study Complaints (external link)

The quality of a university programme or qualification

Universities New Zealand (external link)

Administrative acts and decisions of a public education provider (universities, wānanga, or Te Pūkenga institutions)

Office of the Ombudsman (external link)

Student loans and allowances

StudyLink (external link)

Fees Free or government funding for your course

Fees Free (external link) - Inland Revenue

A primary or secondary school

How information about you has been stored or used

Privacy Commissioner (external link)

Find out how to make a complaint