If you have concerns about a tertiary provider’s practices or about compliance with the Code of Pastoral Care by a tertiary provider (or school for international students), you can pass your concerns on to NZQA.
Find out how to raise concerns about education providers
NZQA does not provide a dispute resolution or student advocacy service.
If you are seeking a personal remedy to a situation with your education provider, there are other organisations that may be able to help you resolve the issue.
Here is a list of organisations that can deal with the different kinds of issues learners might have while studying.
An international student’s financial or contractual dispute with their education provider
A domestic learner's financial or contractual dispute with their education provider
The quality of a university programme or qualification
Administrative acts and decisions of a public education provider (universities, wānanga, or Te Pūkenga institutions)
Student loans and allowances
Fees Free or government funding for your course
Study or train fees-free (external link) - Fees Free
A primary or secondary school
- The school board
- Local Ministry of Education offices (external link)