Managing and monitoring education agents
New Zealand aims to provide international school learners with a high-quality education experience that meets and exceeds their expectations.
Education agents play a key role in achieving this. They are often the first point of contact for international learners and families.
Requirements under the Code
Under the Code, signatory schools must meet the following minimum process requirements set out in Clause 58 (Outcome 14: Managing and monitoring education agents):
- carry out and record reference checks on potential education agents
- enter into a written contract with each education agent
- terminate contracts if there is evidence suggesting poor or non-compliant education agent conduct (as defined in Clause 59 (d)(i) and (ii) of the Code)
- ensure that education agents have up-to-date information relevant to their duties.
On this page
Guidance on managing education agents
Our guidance provide recommendations to support schools in managing education agents and meeting or exceeding the requirements of the Code.
These recommendations are not mandatory. They reflect practices gathered from a range of providers across different sectors.
School may take different approaches depending on their context, including their markets, education agents and learners. There is no one-size-fits-all model, and good practice may vary.
Code News
Code News is our dedicated newsletter about quality assurance of pastoral care under the Code. It is released regularly.