Information you must provide to learners
As a minimum, you need to tell your learners about:
- the amount of fees protected
- the type of fee protection mechanism you have in place and details of the trustee (if applicable)
- a schedule of payments from the trustee to you (if applicable)
- the withdrawal and refund policies
- the process for refunds to be made if the student is entitled to one
- people or organisations to contact if they have questions about their fees
- your student fee protection mechanism.
Withdrawal and refund policies
Your withdrawal and refund policies need to cover:
- student withdrawal before, during and after the relevant refund period
- what happens if you voluntarily cease the programme or micro-credential
- what happens if you voluntarily close
- a programme or micro-credential closure event
- international students whose visa applications are declined.