In this issue
In this Code News you can:
- find out more about our 2023 Code Administrator plan
- read the latest guidance on data reporting
- sign up for our upcoming workshops.
Our 2023 plan
As Code Administrator, we regularly review our priorities and sector feedback to develop an annual plan.
Please see our 2023 Code Administrator Plan for an outline of our priorities, activities and expectations of providers for this year.
Code guidance on data reporting
The Code requires tertiary providers to record and report complaints and critical incidents to key stakeholders, including learners and NZQA.
In 2023, we will require 2022 complaints and critical incident data to be included in 2023 self-review reports.
We have published guidance to support you through this requirement.
The guidance provides advice on how to include complaints and critical incident data within the Code self-review process. It also gives guidance on how providers could publish self-review reports.
The guidance was co-developed with staff and learners from across the sector. We thank them for their time, commitment, insights, and feedback during this project.
Workshops
We have two workshops for you to sign up to.
Code 101
NZQA will be facilitating monthly Code 101 workshops for tertiary providers and Code signatories throughout the year. This workshop will cover Outcomes 1-4 of the Code.
It is designed for any staff members that support tertiary learners, and in particular those who work within pastoral care, or student support teams.
For more details, and to register, please click on the link below.
Complaints 101
Hear from NZQA, iStudent Complaints and Simply Resolution about complaints processes.
This free two hour workshop will:
- give you an overview of the Code’s requirements for complaints
- take you through some good practice processes and
- give you time to share your experiences with supporting learners through the complaints process with colleagues from across the sector
These will be run three times in May. For more details, and to register, please click on the link below.
2023 Attestation
Attestations for PTEs and Wānanga will be due 1 November 2023.
Please let us know if you have any feedback on this date, or if you have any questions.
We will email you six weeks before the due date with guidance on how to complete your attestation.
Any questions or feedback?
Feel free to contact us via the details below:
0800 697 296 (ask for Code team)