This page contains answers to common questions about creating an NZQA account, using the learner portal, and uploading digital submissions.
On this page
Email verification issues
If you didn't get a verification email from us, there could be a couple of reasons why:
It hasn't arrived yet
The verification email can take up to 10 minutes to arrive. Wait a bit then check your inbox again.
Our verification email is in your spam or junk folder
Check to see if our verification email is in your spam or junk folder.
You entered your email incorrectly
To check this, try and log in with the email or username you just gave us. If your screen says we've emailed you, then you've confirmed that you entered the correct email address.
It says I'm already logged in
This can happen if you followed the email verification link in the email multiple times. If your screen says you're already logged in, follow the 'back to application' link and log in again.
Password issues
I've forgotten my NZQA password
I tried to reset my password but didn't get an email
- Make sure you used the same email address you used when registering.
- The email may take 10 minutes to arrive. If you've waited, check your spam or junk folder, it might be in there.
I used my old school email address for my NZQA account
If you no longer have access to your email address, please call us on 0800 697 296.
My password doesn't work
- Try clearing your cache and cookies, then close your browser and try again.
- Double check your password, make sure you type it in instead of using copy-paste.
- Reset your password.
I want to change my password
There are two ways to change your password.
I'm not logged in yet
Go to the learner login page:
Click on the 'Forgot password' button.
I'm already logged in
- Click on 'My account details'.
- Go to 'Change login details'.
Email address and username issues
I've forgotten the email address I use with my NZQA account
Try logging in with your username and password. If you can't remember your username, call us on 0800 697 296.
I've forgotten my NZQA username
Try logging in with your email address. If you can't remember your email address, call us on 0800 697 296.
Problems making digital submissions
If you're having trouble uploading your assessments for marking, please take a look at the digital submissions pages:
How to contact NZQA
If you need help troubleshooting a technical problem not listed on this page, please call us.
0800 697 296
We're open 8am to 5pm, Monday to Friday.