When is the self-review attestation due?
Self-review and attestations are due:
- 1 November for PTEs and Wānanga
- 1 December for school signatories.
For more information on self-reviews and attestations see:
Self-review and attestation
Code workshops and resources
Where do I see and sign up for Code workshops?
We offer a range of different workshops to providers throughout the year.
You can see the workshops we offer and register at:
Code workshops and information sessions
Where do I find resources to help me implement the Code?
We have resources and guidance for:
What is a Code workshop?
We offer a range of different workshops to providers throughout the year.
Our workshops are open to all providers, learners, and agents.
In all of our workshops, we aim to make clear a provider’s obligations under the Code, practical ways of implementing practice, and best practice guidance.
You can see the workshops we offer and register at:
Code workshops and information sessions
What happens after I register for a workshop?
When you register for a workshop, we will send you a series of confirmation emails with information on the workshop you signed up for.
This will include the link to the workshop if it is held online.
Reporting a complaint or critical incident
What do we need to do if there is a critical incident or emergency?
Managing critical incidents and emergencies can be a difficult task for any provider to navigate. NZQA is developing guidance for the sector outlining expectations for providers in notifying us of critical incidents and emergencies that affect your learner community.
The first step in managing any critical incident or emergency is to have a response plan that is up-to-date and fit for purpose.
Get resources and guidance at:
Critical incidents and emergencies
How should we record complaints?
The Code does not set out requirements for how a provider records complaints.
Complaints data needs to be collected and used in a way that is appropriate for your organisation to engage in continuous improvement.
What dispute resolution scheme (DRS) do we use for international and domestic learners?
Domestic tertiary learners and international students can complain through Study Complaints:
Study Complaints (external link)
There is single DRS scheme for both international and domestic tertiary learners administered by Fairways Resolution.
Questions about international learners
If you have questions about having international students, put it in the box below.
This includes:
- emergency contact details
- trips by agents
- if students are still protected while waiting to renew a visa.
Questions about Code signatory status
Information for implementing the Code
Student accommodation and homestays
What are the designated/residential caregiver requirements?
A designated caregiver is a relative or close family friend designated in writing by a parent or legal guardian of an international learner under 18 years as the caregiver and accommodation provider for that learner.
The Code does not set out requirements for someone to be a designated caregiver. However, a designated caregiver is subject to the signatory’s approval.
A signatory may determine the requirements it sees as necessary to meet its obligations under the Code.
Is there a Code summary for homestay caregivers?
There is no Code summary or specific guidance for homestay caregivers.
However, it may be helpful to look at the guidance we have for tertiary and school learners (under 18).
Guidance for tertiary providers [PDF, 2.4 MB]
Guidance for school learners (under 18) [PDF, 1.4 MB]
Other questions or requests
If you have any other questions or a request, let us know.
